Back To Top

Privacy Policy

Online Privacy Notice

This Privacy Notice applies to personal information that HeroHub Inc. collects through this Site (www.herohub.ca)and associated webpages. Below are highlights of our personal information handling practices. Click here [hyperlink] for our detailed Privacy Notice.

Privacy Notice Highlights

1. Information We Collect

We collect your information through:

(a)  the forms you fill out, such as during online customer service inquiries, account creation and surveys;
(b)  the use of cookies automatically when you visit our webpage, capturing information such as your browser settings; and
(c)  other sources, including third party companies that help us update our records.
 
2. How We Use and Disclose Your Information
 
(a)  We use your information to provide services to you and to manage our business operations. For example, we use your information to recommend volunteer opportunities, answer yourinquiries, authenticate you when you sign into online services, prevent loss and fraud, and analyze our business operations and website performance.
(b)  We use your information for marketing and promotional purposes, including sharing it with our promotional partners and the organizations that advertise volunteer opportunities on our website.
(c)  The personal information we collect will be combined with personal information we obtain from other internal or external sources.
(d)  We may share your information with our affiliates who may be outside of Canada and may be subject to laws that are different from those in Canada.
(e)  We use third parties to assist us in our operations. We may share your information with these third parties in order to provide services to you.
 
3. Your Choices
 
(a)  The account settings allows you to change your communication preferences with respect to e-mails.
(b)  You may also close your account if you want to withdraw your consent from our further use of your information. We may, however, retain information about your previous actions on the site for audit purposes, to ensure the integrity of our data and to fulfill legal requirements.
 
4. How to Contact Us
If you have a privacy question or concern, please contact us at: [email protected].

Detailed Privacy Notice

1. About Us
This website www.herohub.ca is operated by HeroHub Inc., company registration number 280294919 with tax registration number 75244 8084 RT0001. We are located at HeroHub Inc. - Queens University, 69 Union St W, Kingston’s, ON K7L 2N9.

We have appointed a Chief Privacy Officer who is accountable for our personal information handling practices. Our Chief Privacy Officer is Chipe wyan McCrimmon. If you have a question or complaint about our personal information handling practices, please contact us at [email protected].

This Privacy Notice forms a part of the HeroHub Inc. Website Terms and Conditions of Use and unless defined otherwise herein or suggested otherwise by the context, terms  defined  in the HeroHub Inc. Website Terms and Conditions of Use have the same meaning as used in this Privacy Notice.

2. Effective Date and Scope
This Privacy Notice is effective as of January 1, 2019.

This Privacy Notice governs our practices with respect to personal information we collect through the following websites and online applications: www.herohub.ca.

3. What Personal Information Do We Collect?
Personal information is information that identifies you or could be combined by us or our service providers and affiliates with other information to identify you. This information includes yourpersonal e-mail address, your postal code, your age, and other similar information associated with you. Personal information may also be information containing details as to whether you have opened our promotional e-mails or how you have used our website, if we can associate that personal information with you. If you are a business customer or prospective business customer, personal information does not include your title, business address and business telephone number when we use that information to contact you in your business capacity.

We collect personal information from you when you create an account, enter a contest or promotion, communicate with us using our web forms, submit a review, take a survey or otherwise submit personal information to us with your communication. For example, we will request youremail when you submit an inquiry through the website.

We may also acquire information about you from other promotional or marketing companies with whom you shared your information and whom you have allowed to provide information to us.

4. How Do We Use Your Personal Information?

We use your information to provide services to you and to manage our business operations. Some examples of how your personal information may be used include:

(a)  to register your account;
(b)  to authenticate you when you log into your account;
(c)  to fulfill your requests for services;
(d)  to communicate with you about your requests;
(e)  to administer contests and promotions that you participate in;
(f)  to recommend or to offer you services based on your inferred interests;
(g)  to communicate with you regarding customer service issues; and
(h)  to protect the security or integrity of our websites and our business.
We retain your information for as long as necessary to fulfill the purposes for which we collected the information or as required by law. We maintain a records retention and destruction program to destroy information when it is no longer needed or required.
 
5. Personalized Offers and Web Analytics

We also automatically collect information when you visit our website in order to customize yourexperience. For example, we collect information about what site referred you to our website, yourbrowser type, operating system type and version, language, and your Internet Protocol ("IP") address. We also collect information about how you browse through our website, including logging the pages you visit and the amount of time you spend on certain pages. We use this information for a number of technical purposes to ensure that our pages load correctly in your browser, as well as to personalize our offers to you. We also use this information to improve our website. For example:

(a)  we use IP addresses to correct pages for your geographical location;
(b)  we log the frequency of visits to certain pages on our website and how visitors navigate through our website in order to detect problems, improve our website and learn about what products and services are of interest to our customers;
(c)  we use information about advertisements that you have clicked on to recommend other advertisements that you might be interested in viewing; and
(d)  we track whether certain types of promotional e-mails were opened by you and whether you sought information about a particular product or service in order to make inferences about other products and services you might be interested in.
 
6. Do We Disclose Your Personal Information to Others?

We may share your personal information (including that of Minor’s collected with parent or guardian’s consent) with our service providers that help us with our business operations or Clients. For example, we may share personal information with the Clients advertising volunteer opportunities on our website. We share information with service providers who provide us with marketing and promotional services. We require our service providers to keep your personal information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf unless we or they have obtained your consent.

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.

7. Law Enforcement Requests

We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information.

8. Storage Outside of Canada

Your personal information may be used or stored by us or our service providers outside of Canada. We require that our service providers safeguard your personal information. However, if your personal information is used or stored outside of Canada, it will be subject to the laws of Canada and the laws of the country in which it is used or stored.

9. Preference Centre

If you register for an account, you will have the option to choose what marketing and promotional e-mails and communications you receive from us.

You can modify your information by logging into your account and making the requested changes.

You may also choose "close my account" and we will remove your account information from active use.

If you do not re-activate your account within 3 months, we will permanently delete your account. You may also contact us through [email protected] to make a deletion request. Please note that we may maintain information that you provided to us for audit purposes or to comply with our legal obligations. We may also de-identify your information in order to continue to use it for research and analytics purposes to understand our business, to make service improvements and to make available to third parties. We prohibit our employees and third parties from attempting to re-identify information that we have de-identified.

10. How Do You Access and Modify Your Personal Information or Make a Complaint?

If you have an account, log in to access and to modify the personal information stored with youraccount. If you have questions or concerns about other personal information collected by us and would like assistance accessing that information, please contact our Chief Privacy Officer at [email protected].

11. How Do We Protect Your Personal Information?

We take administrative, technical and physical measures to safeguard your personal information against unauthorized access, unauthorized disclosure, theft and misuse. This includes limiting employee access to and the use of your personal information, through the use of passwords and graduated levels of clearance. We do not publish all of our security measures online because this may reduce their effectiveness. We take physical precautions to ensure that the computer servers on which your personal information is stored and archived are secure and that access to such servers is protected. We educate our employees with respect to their obligations to protect yourpersonal information.

Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your personal information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us using our website if you consider that information to be sensitive.

12. Links to Third-Party Websites and Social Network Plug-Ins

You may be able to access third-party websites through links available on our websites. You may also connect to social networks such as YouTube, Instagram, Facebook and Twitter. These links are provided for your convenience. We do not have any control over those third-party websites and we do not provide any guarantee that the privacy practices of the hosts of those websites meet our standards. Your use of such third-party websites is at your own risk and will be governed by the privacy policies of those websites and not by this Privacy Notice. Do not transmit personal information using those websites without reading the privacy policies governing those websites.

You may create links between our website and social networking sites. If you do so, we may be able to publish updates about our services to your social network account through the links that you establish. You may terminate those links at any time by modifying your social network account.

13. Structure of Notice

This Privacy Notice is layered so that there is a summary first of basic information that is presented in simple short paragraphs. A more detailed notice follows. Depending on the design and functionality of the website, the Privacy Notice sections could be hyperlinked to allow an individual to "drill down" on areas that are of particular concern to the individual.